Reservation Process and fulfillment
Thank you for choosing Clear Choice Photo Booth for your next special event! Here is an outline of the process that you will be going thru as we plan your event.
Reserving your Event
o Once you are ready to move forward start the process by paying the required retained and signing your digital agreement that your Event Manager sent to your email.
o Once we have received your deposit and/or signed agreement your reservation is complete and we have added your to our calendar! You will receive a confirmation with a link to our online portal along with your username and password.
o From within the portal you can choose your photo strip design, contact your event manager, or update us with any notes that we need to know prior to your event start date.
o Once the required design forms have been completed (30 days prior to event date) our designers will contact you with a proof for approval. Once approved your design is final.
o 14 days prior to your event date your event manager will contact you to discuss details of your event and will go over all load in instructions along with any important details or instructions your venue may have provided to you or us.
Day of Event
o The day of the event we will arrive 2 hours prior to your start time to setup equipment in the area that you designated for us.
o After the event we will send you a link to your online photo gallery within 3 business days.
o If your package included a photo book you will receive it within 45 days after your event
Refund, Cancellation, and Date Change Policy
Client agrees to pay Service Fees even if the Client chooses to cancel the order. Customer may cancel the order by giving notice to Clear Choice Photo and Video Booths, LLC no later than 30 days prior to scheduled pickup/delivery date. In the event the order is cancelled the Customer will lose their non-refundable retainer as well as any balances paid to date. Any cancellation occurring less than thirty days prior to the event date shall forfeit all payments received. Cancellations made prior to 30 days will forfeit their retainer and any payment received.
Clear Choice Photo and Video Booths, LLC reserves the right to reject or cancel any rental order/customer at any time for any reason at its discretion. Any monies paid will be refunded and Lessee may not at any time afterward sue for damages. Funds will be refunded by check or credit card within 7 business days of cancellation.
Any request for a date change must be made in writing at least thirty days in advance of the original event date. Change is subject to availability and receipt of a new Service Contract. If there is no availability for the alternate date, the retainer shall be forfeited, and the event considered cancelled. Any cancellation occurring less than thirty days prior to the event date shall forfeit all payments